Customer Success

Committed to Growth

At Medtrics, we have a firm belief in continuous growth; personally and professionally. Every challenge is an opportunity for growth and we're never done growing. That's why it matters to us to see our customers achieving their objectives.

Medtrics was founded and built by physicians and education professionals, so we have a personal stake in the future of clinical training. We're invested in making sure that the people who use our software can leverage it to provide the highest quality, And since we think Medtrics can always get better, we're always working to adapt it to changes in the industry and in our customers needs.

A Proactive Approach

We take a forward approach to our customers. From the very beginning, we will partner with you to make sure your institution is set up to achieve maximum value from our platform quickly. We will work with you to set up data migration, APIs and single-sign-on. Our Customer Success team will also meet with stakeholders to make sure we have all the features you'll need. In order to avoid a learning curve for your teams, we offer on-site training and virtual training whenever it works for you.

Help Is Just a Click Away

Once you're up and running, Medtrics will run right along-side you. The Medtrics Support team is phenomenal! We offer live chat with a real person on any page of the software. Administrators can also schedule virtual tune-up meetings to make sure everything is in order to achieve expectations. We host monthly webinars to make sure users know all the ways Medtrics can help them work smarter, and send newsletters with tips and tutorials relevant to the training cycle. We want to make sure our users know that help is there before they need it.